Production Time for Phone Cases are 7-10 Business Days | Please be aware that shipping method availability and delivery speeds are affected by Covid-19
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    Shipping Policy

    We ship all U.S. orders via First Class shipping. 

    PREORDERS TAKE 20 Business Days of production time . Unless otherwise stated. This does not include shipping time. 

    Once your package has been marked delivered the package is out of our hands and in the hands of USPS.


    • International orders are also shipped via USPS. They give us an estimate of a 10-14 business day delivery.

    If your order contains both Preorder and Ready to Ship Items, then the entire order will ship once the Preorder items arrive. 

    Orders cannot be combined after orders have been placed. 

    Returns & Exchanges & Cancellation.

    • What is the return policy?

      Unless the item is damaged please note all sales are final and may not be returned, cancelled, or exchanged. If the item is damaged, or the incorrect item was received, please email us within seven (7) days of the date your order is received at and provide your name, order number, and describe the issue with your order and please attach a photograph of the incorrect or damaged item received. 

      If your order qualifies for a return or exchange, and you are within the United States, we will send you a prepaid shipping label for you to return the damaged or incorrect item to us. Once we receive the item(s), we will ship out the correct or replacement item(s) as soon as possible. If the item(s) are out of stock, we will ship them to you as soon as inventory is restocked. 

    • Triple check your order and phone size as all sales are final. We do not accept returns. 
    • Pixie Cases is not responsible for any lost or stolen packages. Once your package has been delivered to the Post Office it is out of our hands. Please contact your Local Post Office with any issues regarded lost, damaged or stolen packages 
    • Please make absolutely sure you input the correct email and shipping address during checkout. Pixie Cases does not take responsibility for items shipped to incorrect addresses due to customer error.


    Phone Cases

    iPhone Case & Samsung Cases

    These cases are not intended to protect from water or extensive dropping. Please be careful. Our cases are not made out of Adamantium thus, some general wear and tear will happen (depending on usage)  Pixie Cases is not responsible for any damages to your cell phone. While your case may protect your phone from some minor wear and tear, don’t count on them to be indestructible or to prevent serious damages. Please do not clean cases with alcohol or any chemicals this will damage the design of the case.


    Our iPhone 678+ and 678 Phone Cases are modeled from a hybrid of the older iPhones and newer iPhones. The iPhone 8 Plus and the iPhone *has a glass back so sits higher on the phone case which can cause issues with charger cords not fitting properly.

    Over time, clear bumpers may become discoloured naturally. 

    Phone Holders 

    The Pixie Pops has a 3mm Sticker that is designed to stick to most materials but it sometimes does have issues with sticking to silicone and waterproof cases or anything with a lot of texture. Pixie Pops can be repositioned up to 3 times

    Pixie Cases is not responsible for any damages to your cell phone.

    All Sales are final. No Returns or Exchanges. 

    Android Cases  

    We have a different supplier for our Android Cases. They are made to order and fulfilled and shipped by our manufacturer in California and will not arrive in a Pixie Case Box. Orders take 7- 10 Business Days to make (Not Including Shipping)

    • Made of a hybrid BPA free Thermoplastic Polyurethane (TPU) and Polycarbonate (PC) material
    • Solid, durable polycarbonate back
    • Flexible, rigid thermoplastic polyurethane sides
    • Precisely aligned port openings
    • Easy to take on and off
    • .5 mm raised bezel that keeps your phone's screen and camera from scratching on surfaces
    • Graphics are UV printed onto the case with a smooth, matte finish
    • Wireless charging compatible

    Pixie Cases is not liable for damaged property due to non recommended use and normal wear and tear.